Time Management
Today, the world is witnessing at an unprecedented pace the expansion of knowledge and ever increasing competitiveness. It is needless to say that effective Time Management is one of the critical factors that lead organizations and individuals to achieve success.
Universally, every one has equal amount of time, but the issue is, how effectively does one manage it?
This course is devised for those who desire to achieve goals successfully, with effective Time Management methods.
Who should attend: Managers, Team Leaders, anyone wishing to improve Time Management skills
Content of the Course:
- Analysis of time and its use
- Better organize yourself and your office for peak efficiency
- Prioritize tasks / projects
- Understanding the importance of and most useful techniques for setting and achieving the goals
- Identify the right things to be doing and develop plans to do them
- Learn what to delegate and how to delegate well
- Take control of those things that delay or prevent workplace productivity
Duration: 1 day
Cost: $395 plus GST
Communication Skills
Have you ever wondered why it seems so easy to talk with some people and so difficult to talk with other people? Can you recall an occasion you met some one first time and liked the person immediately?
The major goal of this course is for you to recognize and understand the impact that your communication skills have on other people, and how with improving these skills you can encourage a more effective and pleasant inter-action with others, within your work place.
Who should attend: anyone wishing to achieve effective communication, with others
Content of the Course:
- Awareness to enable you to Identify common communication problems
- Develop skills in asking questions that give relevant information in the response
- Learn what your body language or non-verbal communication is telling others
- Develop skills in actively listening and also, with empathically to others
- Enhance your ability to handle difficult situations
- Resolve situations successfully in an assertive manner
Duration: 1 day
Cost: $395 plus GST
Conflict Resolution
Conflict is part of life and it exists in family, school, workplace, play ground etc... Conflict is normal where people and individuals meet. Conflict can arise where individual interests are different.
Although it can be difficult to avoid conflict, one needs to know how to manage and handle the conflict in productive way. The major goal of this course is to introduce several strategies and ways to manage conflict. Understanding how and when to effectively use the different techniques is essential to manage Conflict Resolution.
Who should attend: anyone in a role, where conflict is experienced when communicating, with others
Content of the Course:
- Understand what conflict is and recognize how it can escalate
- Five most important and common conflict resolution styles and when to use them
- Use of verbal and non-verbal communication skills
- Effective intervention strategies
- Strengthening staff trust and morale
Duration: 1 day
Cost: $395 plus GST
Team Building
Team work has become a vital exercise for achieving targets, within different types of companies or organizations. Individuals may be excellent in their own skills, but everyone isn’t good at everything.
The goal of this course is to recognize the importance of the role that Team Work plays to achieve success, through planning and implementation of Team Building exercises, within the work place. The effectiveness of a team depends on how all team members accept and inter-relate as a Team, to achieve the ultimate successes that will come.
Who should attend: Managers, Supervisors and Team Leaders
Content of the Course:
- orientation - how to know each other, initially as individuals and then share ideas to form a team
- Recognizing the importance of an excellent Team Leader / Facilitator
- Understanding importance of working as a team
- Critical role played by communication skills in building and maintaining a team
- Identifying individual styles of team players and then co-coordinating players into all Team members
- Work and plan as a team to achieve the desired successes
- Identify the ways the team members can be involved and grown in a team
Duration: 1 day
Cost: $395 plus GST
Managing Change
Change is common in all aspects of life, and even more so in work. Although people are affected differently by change; change is necessary for growth, improvement and the need for all is to accept change.
This course is designed to enable you to review business practices/processes and recognize that there may be better / alternative ways to do most tasks. Change should be considered as a tool to better business practices.
Who should attend: Managers, Supervisors
Content of the Course:
- Where are we at, now?
- What is change? Nature and characteristics of change
- In the Business world, Change is necessary constituent of work to enable “Best Practice” processes
- Be aware of the need to adopting to change
- Change as an opportunity to improve
- Strategies and approaches to accept change
Duration: 1 day
Cost: $395 plus GST
Performance Management
Performance reviews are very important for growth and development of employees. Not only setting targets, the employers/ managers should also know how to give feed back to employees on regular and timely basis, to improve their performance.
The goal of this course is to demonstrate the need of Performance Management for both the review of performance but also in Career progression planning within the Company. Showing, how to plan the Performance Appraisal for both the Manager, and Employee.
Who should attend: Roles that are required to be involved with Performance Manage direct reports
Content of the Course:
- Recognizing the need for timely performance appraisal
- Understanding the needs for both the Employee and also Management
- Working with employees to set performance standards and goals
- Developing skills for observation and giving feedback
- Developing skills to listen and ask questions to improve performance
- Effective interview process and providing supportive environment
Duration: 1 day
Cost: $395 plus GST
Problem Solving and Decision Making
Ever wonder how some people easily solve even tough problems, with simple solutions, and yet others find it impossible to solve even the easiest problems.
The goal of the course is to enable you to recognize, analyze and then plan a solution to the problem. Thinking creatively can no doubt find solutions for problems. However, to find solutions for problems lie in ability to re-search the facts about situation and put them together in way to work.
Who should attend: Management staff and those directly involved in this area
Content of the Course:
- Identify your own problem-solving and decision making style
- Awareness of problem-solving steps and problem-solving tools
- Understand and analyze the problem
- Identify basic cause of symptoms, to enable the correct solution to the problem
- Ability to participate in and communicate about collaborative problem-solving process
- Top ten rules of decision making
Duration: 1 day
Cost: $395 plus GST
Anger Management
Researchers advise that, those who manage their anger at work are more successful, than those who do not. Ability to conserve the negative attitude of team member, increases the possibility of success of the team together with the ability to calmly and effectively inter-act with an angry client/customer demonstrates a high level of Customer Service and also helps to enhance the customer loyalty.
This course will demonstrate effective methods to calm anger and convert action to a positive outcome.
Who should attend: HR Managers and recommended individuals requiring assistance in this area
Content of the Course:
- Effects of anger on body, mind and behavior
- A Five step method: to replace old patterns with a model for assertive Anger Management
- Skills to interacting with/to other people’s anger
- Ways to help others, safely manage some repressed or expressed anger
Duration: 1 day
Cost: $395 plus GST
Coaching Leadership Skills
Coaching Leadership Skills assumes importance at all levels. To coach, one needs to display role models, more as a guide and/or philosopher, supporting and encouraging all the time.
This course is designed to enable a “coach” to work with the individual, to plan the steps to the agreed and identified goal of the individual.
Who should attend: Dedicated Managers, HR Managers, Mentors
Content of the Course:
- Coaching skills that help to improve individual performance
- How coaching can be used to develop your team
- Effective coaching behavioral skills
- Identification strengths and Weakness of employees
- Using the Strengths and re-educating the weakness to work for the Team
- Feed back methods
Duration: 1 day
Cost: $395 plus GST
Managing Effective Interpersonal Relations
Effective Interpersonal Relations play an important role of performance at work and as well, can improve quality of life. In order to improve the performance by managing healthy work environment, it is important to understand the behavior of people.
This course is structured to enable the nominated workplace individual to recognize and work towards a “Best Practice” Healthy Work environment.
Who should attend: HR Managers, Occ. Health & Safety Managers, Dept Managers, Supervisors
Content of the Course:
- Importance of and how to understand others
- Steps to differences with Understanding others
- Transactional analysis to map behavioral characteristics
- How to work with people, to have different personalities
Duration: 1 day
Cost: $395 plus GST
Self Management / Self Leadership
Understanding Self Management and Self Leadership effectively, is more productive. Self management can be used to deal, with intra-personal blocks, to effective functioning.
Who should attend: All Managers with Direct reports, individuals interested in this area
Content of the Course:
- What is Self Management/ Self Leadership
- Self managing around blocks and pitfalls
- Managing my performance
- Managing my mind-set;
- Assessing self management/leadership behavior and practice
- Being aware of the awareness state I am in
Duration: 1 day
Cost: $395 plus GST
Customer Service
Everyday we experience poor levels of Customer Service. What is Customer Service? What is an acceptable level of Customer Service?
This course will allow you to train and encourage your employees to achieve a high level of Customer satisfaction, by an outstanding level of Customer Service.
Who should attend: all levels within a Company / Business, regardless of the Industry
Content of the Course:
- Understanding your current level of Customer Service
- Examples of acceptable levels
- Ways to promote a high level of Customer Service
- How to inter-act with the Customer in a positive manner
- Relationship between Customer Service Excellence; Customer satisfaction and Customer Loyalty
Duration: 1 day
Cost: $395 plus GST
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